We want all of our customers to have a great experience when buying from us. Ending up with the wrong product is frustrating so we have a clear and easy to follow returns policy.
No hassle returns
We understand that there will be times when you need to return products. You can return anything you have bought for a full refund if:
- You return within 30 days of purchase
- Products are unused, un-opened and in re-saleable condition
- You enclose a returns form (click to download a returns form)
Products received without a returns form may not be refunded as we need to be able to match your returned product with your original order to make the refund.
The buyer must pay the cost of returning the goods. Please choose a trusted courier using a recorded delivery service to ensure that the goods are received.
Have you ordered the wrong size or wrong product? As long as the original products are un-opened and in re-saleable condition we will happily refund you according to the criteria in the No hassle returns section.
The fastest way to do an exchange is to simply place a new order for the correct product, return the goods you want to exchange and wait for your refund to be processed through the normal procedure.
What if our warehouse made an error?
We work very hard to ensure that you receive the correct products in good condition, but errors can happen. If our warehouse has made an error and sent the wrong goods please call or email us immediately so that we can arrange replacements.
After we receive your un-opened products and returns form, we will process a refund to your original payment account. Please allow up to 14 days to see the money in your account.
If you aren’t clear about whether you can return a product or not, or would like some help starting your return, please call or email us and we’d be happy to help.
To download a returns form please click here